Behavior Level Tension Reduction: A decrease in physical and emotional energy that occurs after a person has acted out, characterized by the regaining of rationality.
• Patient will regain emotional/physical control • They will be remorseful and apologetic • Staff should negotiate a contract with the person to decide on alternative behaviors • Return control to the person who acted out | ||
Staff Attitude/Approach Therapeutic Rapport: An approach used to re- establish communication with an individual who is experiencing Tension Reduction. By going through the process of Therapeutic Rapport, we are better able to build relationships with the individuals in our care.
• Staff will regain emotional/physical control • Review facts of incident and document-patient’s chart, HAS report, post-vention • Review staff response to crisis, look for ways to strengthen staff response if needed • Agree to any changes • Provide control back to patient • Treat patient in a non-judgmental manner | ||